Refund Policy
Use this guide from our store to review returns, exchanges, and refunds. This guidance applies to burtsbeer.shop. For help with this page, contact Support@burtsbeer.shop.
Details about exceptions
For customers using this website, this section explains exceptions. For personal-care items, please keep the product unopened and unused when requesting a change-of-mind return. This condition does not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, or any non-waivable consumer rights. This section applies specifically to burtsbeer.shop. Questions about this section may be sent to Support@burtsbeer.shop.
Our approach to support
This support section covers orders and visits through this website. Your bank or payment provider may require additional time to post the credit after we process it. Contact us promptly to request cancellation or an order change before shipment; requests cannot be guaranteed once fulfillment is underway. After shipment, the return process applies. This section applies specifically to burtsbeer.shop. Questions about this section may be sent to Support@burtsbeer.shop.
Details about eligibility
For customers using this website, this section explains eligibility. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason. This section applies specifically to burtsbeer.shop. Questions about this section may be sent to Support@burtsbeer.shop.
Details about refund timing
Customers can rely on the following guidance from our store about refund timing. Once the return arrives and inspection is complete, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days. This section applies specifically to burtsbeer.shop. Questions about this section may be sent to Support@burtsbeer.shop.
Our approach to condition of returns
For purchases made through this website, our store applies the following guidance on condition of returns. For a change-of-mind return, the item must be unused, in its original condition and original packaging, with its included components. Please provide your order number or other proof of purchase. These condition requirements do not restrict assistance for damaged, defective, missing, or incorrectly supplied items. No restocking fee is charged. This section applies specifically to burtsbeer.shop. Questions about this section may be sent to Support@burtsbeer.shop.
Our approach to starting a request
We publish this starting a request guidance for customers using this website. To start a return or exchange, contact us at Support@burtsbeer.shop before sending the item. Once the request is approved, our store will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted. This section applies specifically to burtsbeer.shop. Questions about this section may be sent to Support@burtsbeer.shop.
What customers should know about order problems
We publish this order problems guidance for customers using this website. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly with your order details and photos of the issue so we can provide a free replacement, exchange, or refund as appropriate. This section applies specifically to burtsbeer.shop. Questions about this section may be sent to Support@burtsbeer.shop.
Our approach to eligibility
We publish this eligibility guidance for customers using this website. For return or exchange assistance, contact Support@burtsbeer.shop or 850-500-1419. This section applies specifically to burtsbeer.shop. Questions about this section may be sent to Support@burtsbeer.shop.
Merchant Details
Business name: burtsbees
Store name: burtsbees
Email: Support@burtsbeer.shop
Phone: 850-500-1419
Physical address: 11540 Villa Grand, Fort Myers, Florida, 33913, United States