Frequently Asked Questions
This page explains frequently asked shopping questions in a store-specific format. This guidance applies to burtsbeer.shop. For help with this page, contact Support@burtsbeer.shop.
Store guidance on refund timing
For purchases made through this website, our store applies the following guidance on refund timing. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days. This section applies specifically to burtsbeer.shop. Questions about this section may be sent to Support@burtsbeer.shop.
Our approach to contact options
This contact options section covers orders and visits through this website. Can I cancel an order?
You may request cancellation or an order change before shipment. Contact us promptly with the order number; we cannot guarantee a change once fulfillment is underway. This section applies specifically to burtsbeer.shop. Questions about this section may be sent to Support@burtsbeer.shop.
Store guidance on delivery timing
We publish this delivery timing guidance for customers using this website. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days. This section applies specifically to burtsbeer.shop. Questions about this section may be sent to Support@burtsbeer.shop.
Details about shipping cost
We publish this shipping cost guidance for customers using this website. Do you offer free shipping?
Yes. Standard delivery within the United States is free. This section applies specifically to burtsbeer.shop. Questions about this section may be sent to Support@burtsbeer.shop.
Store guidance on payment methods
For purchases made through this website, our store applies the following guidance on payment methods. Which payment methods are accepted?
Use one of the payment options shown in this store's secure checkout. Only the methods offered for your order are available. This section applies specifically to burtsbeer.shop. Questions about this section may be sent to Support@burtsbeer.shop.
How we handle shipping cost
For purchases made through this website, our store applies the following guidance on shipping cost. How can I contact you?
Email Support@burtsbeer.shop, call 850-500-1419, or write to 11540 Villa Grand, Fort Myers, Florida, 33913, United States. This section applies specifically to burtsbeer.shop. Questions about this section may be sent to Support@burtsbeer.shop.
What customers should know about tracking
Customers can rely on the following guidance from our store about tracking. How can I track my order?
After dispatch, we email the tracking information to the address provided for your order. This section applies specifically to burtsbeer.shop. Questions about this section may be sent to Support@burtsbeer.shop.
Details about returns and exchanges
The following returns and exchanges guidance applies to purchases from our store. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery. This section applies specifically to burtsbeer.shop. Questions about this section may be sent to Support@burtsbeer.shop.
Our approach to products
Customers can rely on the following guidance from our store about products. What products do you offer?
We offer Burt's Bees lip care, skincare, body care, and selected baby care products. Current availability, product details, options, and prices are shown on each product page. This section applies specifically to burtsbeer.shop. Questions about this section may be sent to Support@burtsbeer.shop.
Store guidance on products
For purchases made through this website, our store applies the following guidance on products. How long does a posted refund take?
Your bank or payment provider may need additional time to post the credit after we process it. Customers remain responsible for taxes required by applicable law. This section applies specifically to burtsbeer.shop. Questions about this section may be sent to Support@burtsbeer.shop.
Store guidance on return shipping
The following return shipping guidance applies to purchases from our store. Who pays return shipping?
Our store pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement. This section applies specifically to burtsbeer.shop. Questions about this section may be sent to Support@burtsbeer.shop.
Merchant Details
Business name: burtsbees
Store name: burtsbees
Email: Support@burtsbeer.shop
Phone: 850-500-1419
Physical address: 11540 Villa Grand, Fort Myers, Florida, 33913, United States